Fiber Network Engineer

Cleveland Utilities Authority, a municipal utility providing electric, water, wastewater and fiber 
services to the Cleveland, Tennessee/Bradley County area, is seeking a Fiber Network Engineer. This 
position will serve as the principal technical representative to our customers in the design, 
implementation, maintenance and support of their carrier network.

ESSENTIAL FUNTIONS:
•  Perform installation, configuration, and support of customer’s Central Office network devices, 
systems, and related equipment.
•  Responsible for the daily performance and availability of the network with an emphasis on 5x9’s 
availability.
•  Resolve all Tier 1 and Tier 2 escalations in a Carrier Network environment.
•  Develop and follow detailed MOP’s/SOP’s related to the deployment and maintenance of equipment 
to ensure interoperability and network availability.
•  Provide customer oversight related to network upgrades, capacity planning and life-cycle 
management.
•  Acquire and maintain an up-to-date knowledge of all customer equipment and software related to 
their delivery of services.
•  Develop and maintain up-to-date documentation related to topology and configuration 
specifications of the network.
•  Ensure front-line customer satisfaction by dealing professionally and effectively with our 
customers and their customers.
•  Support the customer’s Operations Department with an emphasis on mentoring and elevating the 
skill set of the customer’s technical team.
•  Review and develop best practice policies to promote operational continuous improvements and 
efficiencies.
•  Assist with procurement of equipment and vendor management.
•  Oversee and manage FTTx network installation and upgrade projects.

PERSONAL REQUIREMENTS:
•  Associates degree (two-year college or technical school): Required. Field of Study: Engineering, 
Computer Science, Telecommunications or related discipline.
•  Bachelor’s degree in a related field (from an accredited college/university): Preferred. Field 
of Study: Engineering, Computer Science, Telecommunications or related discipline.
•  A valid Class “D” Tennessee Driver’s License.
•  Three plus years of network support experience in a service/provider carrier 
environment.
•  Experience configuring virtualized server environments, such as VMware or KVM.
•  Advanced knowledge of OSP engineering and functions.
•  Advanced knowledge of IPv4, IPv6, OSI model Layers 1-4 and various routing and switching 
protocols.
•  Available to work after hours when needed and perform call duty.

Qualified applicants should submit a resume by Friday, December 26, 2025, to: