CSR I

                                  
                                   CLEVELAND UTILITIES
                                                     CSR I
 
Cleveland Utilities, Customer Service Department is looking for a highly skilled individual with excellent communication skills, strong attention to detail, and a customer service-oriented mindset to join our Customer Service Team. In this role as a CSR, you will be tasked with managing various customer inquiries and transactions with professionalism and efficiency.  

ESSENTIAL FUNCTIONS:

• Cashier duties: processing customer payments, issuing receipts, and balancing cash drawers at the end of each shift. Preparing bank deposit and cash report daily.
• Receptionist duties: greeting customers, answering phones, and directing inquiries to the appropriate department or individual.
• New service requests: assisting customers with setting up new utility services, verifying service availability, and processing service applications.
• Stop service requests: assisting customers with terminating utility services, updating mailing address, and explaining final bill process.
• Billing questions: addressing customer inquiries about their utility bills, explaining charges and fees, and resolving billing discrepancies.
• Other duties as directed by supervisor/department manager.

• High school diploma or GED required; 2-year degree preferred.
• Two years of customer service experience is desirable.
• Proficient in Microsoft Word and Excel.
• Knowledge of Microsoft GP system a plus.
• Ability to work between 7:30 am - 5:30 pm.
• Willingness to work overtime if needed.
• Strong communication and customer service skills.