Call Express Employment 423-479-1720 or in person 213 Ocoee Crossing NW, Cleveland, TN 37312
As a Bilingual Customer Service Representative, you will be the face of our dealership, providing exceptional service to our customers in both English and [Second Language]. You will assist customers in selecting the right vehicle, answer their questions, and ensure a smooth and satisfying buying experience.
Key Responsibilities:
- Greet customers and assist them with their inquiries in both English and Spanish.
- Provide detailed information about vehicles, financing options, and dealership services.
- Assist customers in the car-buying process, from initial inquiry to final sale.
- Respond to phone calls, emails, and messages from customers in a timely and professional manner.
- Translate documents and communications as needed.
- Maintain accurate records of customer interactions and transactions.
- Assist in maintaining the cleanliness and organization of the showroom and lot.
- Work collaboratively with sales, finance, and service teams to ensure customer satisfaction.
Requirements:
- Fluent in English and Spanish.
- Previous customer service experience, preferably in the automotive industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong organizational skills and attention to detail.
- Proficiency with computer systems and basic office software.
- A positive attitude and a passion for helping customers.
- Availability to work flexible hours, including weekends and holidays.
Express in an Equal Opportunity Employer
